Frequently Asked Questions
Are you family-owned?
Yes — Briarwood is a family-owned and operated company. We believe that shows in the way we treat our customers, from honest recommendations to respectful service in your home.
Our goal has always been to build long-term relationships with the families we serve, not just complete one-time service calls.
What should I expect during a service call?
When a Briarwood technician arrives, you can expect a friendly, professional experience from start to finish. We’ll listen to your concerns, inspect the system thoroughly, and explain what we find in clear, simple terms.
Before any work begins, we’ll review your options and answer your questions. Our goal is to make the process easy, respectful, and stress-free — just the way we’d want someone to treat our own home.
What is included in a clean and check?
For furnaces we do a complete inspection and cleaning of the furnace including checking all the safeties, amp draw, gas pressure, tubing, drains and traps, filters, connections, and carbon monoxide reading.
For air conditioners we do a complete inspection and cleaning of the condenser including checking the refrigerant level, pressures, contactor, fan cycling, capacitor, indoor & outdoor coil and capacitor.
What areas do you serve?
Briarwood proudly serves homeowners throughout our local Michigan communities and surrounding areas. If you’re nearby and unsure whether you’re within our service area, just give us a call — we’re always happy to help.
As a local company, we focus on providing dependable service close to home.
Do you offer financing?
Yes, we offer financing options to help make larger repairs or system replacements more manageable. We understand that HVAC issues often come up unexpectedly, and financing can help reduce the stress of making a quick decision.
Our team will walk you through available options and help you find a solution that fits your budget.
What brands do you service/install?
We service and repair most major HVAC brands, and we install trusted, reliable equipment we believe in. Our recommendations are based on your home’s needs, efficiency goals, and long-term comfort — not a one-size-fits-all approach.
If you have a specific brand or system, just ask. Chances are, we’ve worked with it before.
Do you work on older systems?
Yes — we service and repair older heating and cooling systems. Many homes in Michigan still rely on older equipment, and our technicians are experienced in working with a wide range of system types and ages.
If replacement becomes the better option, we’ll explain why and help you plan ahead — never pressure.
Are there tax credits for installing new energy efficient hvac equipment?
Yes, please see www.energystar.gov for information
Do you offer emergency service?
Yes — we offer 24/7 emergency service for heating and cooling issues. We know that breakdowns don’t always happen during regular business hours, and some problems just can’t wait.
When you call Briarwood, you’ll reach a team that understands how important your comfort and safety are. We do our best to respond quickly and get things back up and running as soon as possible.
Are there rebates available from the utility companies for installing high efficient hvac equipment?
Yes, please see www.dteenergy.com/rebates
Disclaimer: It is important to note that these FAQ’s provide general information and suggestions. For specific issues with your HVAC system, it is recommended to consult with a professional HVAC technician.
